At Mivyna, we are committed to providing a seamless shopping experience for our customers. This Payment and Refund Policy outlines the terms for making payments and how we handle refunds for purchases made on Mivyna.com.
1. Payment Methods
We accept the following forms of payment for purchases made on our Website:
Credit/Debit Cards: Visa, Mastercard, American Express, and other major credit/debit cards.
Net Banking: Supported by major banks in India.
UPI (Unified Payments Interface): UPI payments via apps such as Google Pay, PhonePe, and Paytm.
Wallets: Digital wallets such as Paytm, MobiKwik, etc.
Cash on Delivery (COD): Available for select regions and products within India.
Note: All payments are processed through secure and trusted payment gateways. We do not store any payment details on our servers.
2. Payment Security
We take your privacy and security seriously. All transactions are encrypted using SSL (Secure Sockets Layer) technology to protect your payment details. Additionally, we comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements to ensure a secure shopping environment.
3. Order Confirmation
Once your payment is successfully processed, you will receive an email confirmation with the details of your order. If you do not receive this confirmation email within 24 hours, please contact our customer support team at [Insert Contact Email] or [Insert Phone Number].
4. Cancellation Policy
You may cancel your order within 24 hours of placing it, provided it has not been shipped. To cancel your order, contact our customer support team at [Insert Contact Email] with your order details.
If the order has already been shipped, cancellation requests will not be accepted. However, you may still initiate a return once the product is delivered as per our Return and Refund Policy.
5. Refund Policy
5.1 Eligibility for Refunds
We want you to be completely satisfied with your purchase. If you are not, we offer refunds under the following conditions:
Damaged or Defective Products: If the product is delivered in a damaged or defective condition, you may be eligible for a refund.
Incorrect Product: If you receive a product different from what you ordered.
Unworn, Unused, and Unwashed Items: You may return products within 7 days of delivery, provided they are in their original packaging, unused, and have all tags intact.
Non-Refundable Items:
Intimate apparel, accessories, or products marked as “Final Sale” cannot be returned or refunded.
5.2 How to Request a Refund
To request a refund, please follow these steps:
Contact us at [Insert Contact Email] within 7 days of receiving your product.
Provide the order number, description of the issue, and any supporting documentation (such as photos of the damage or defect).
Once your return request is approved, you will receive instructions on how to ship the product back to us.
5.3 Refund Process
After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
If your refund is approved, the refund will be processed to your original method of payment within 7-10 business days.
In the case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
5.4 Return Shipping Costs
If the return is due to a mistake on our part (e.g., damaged, defective, or incorrect item), we will bear the cost of return shipping.
For all other returns, the customer is responsible for the return shipping costs.
6. Exchange Policy
If you wish to exchange a product for a different size or color, please contact our customer support team within 7 days of receiving your product. Exchanges are subject to product availability, and you are responsible for the return shipping costs unless the product is damaged or defective.
7. Non-Delivery or Late Delivery
If you do not receive your order within the estimated delivery time, please contact us. We will investigate the issue and, if necessary, provide a replacement or process a refund.
8. Changes to the Payment and Refund Policy
We reserve the right to update or modify this Payment and Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated Effective Date.
9. Contact Information
For any questions or concerns about payments, cancellations, or refunds, please contact us:
Mivyna Email: help@mivyna.com Phone: +91 8128391130 (Only Whatsapp) Address: Mivyna, Eva Embroidery Park, Kosad, Amroli, Surat, Gujarat, India – 394107
