At Mivyna, we aim to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with the items you received, we offer an easy return and exchange process, subject to the following terms and conditions.
1. Return Policy
1.1 Eligibility for Returns
You can return items purchased on Mivyna.com within 7 days of the delivery date if they meet the following conditions:
Items must be unused, unworn, unwashed, and in their original condition.
Items must be returned with all original packaging, tags, and labels intact.
Intimate apparel, accessories, or products marked as “Final Sale” are non-returnable.
1.2 Process for Returns
To initiate a return, please follow these steps:
Contact our customer support at [Insert Contact Email] or [Insert Phone Number] within 7 days of receiving the item.
Provide your order number, reason for the return, and any relevant details (e.g., if the item was defective or incorrect).
Once your return request is approved, we will provide return shipping instructions.
1.3 Return Shipping
If the return is due to a mistake on our part (e.g., incorrect or defective item), we will bear the return shipping costs.
For all other returns (e.g., if you change your mind), you are responsible for return shipping costs.
1.4 Refunds for Returns
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return:
Approved returns: A refund will be processed to your original method of payment within 7-10 business days.
For Cash on Delivery (COD) orders, refunds will be provided via bank transfer or store credit.
Rejected returns: If the returned item does not meet our return eligibility criteria, the item will be returned to you, and no refund will be issued.
2. Exchange Policy
2.1 Eligibility for Exchanges
We offer exchanges for items that meet the following conditions:
The item is in new and unused condition with all original tags and packaging.
You are requesting an exchange for a different size or color of the same product.
Note: Exchanges are subject to availability. If the requested size or color is not available, we will offer a refund or store credit.
2.2 Process for Exchanges
To request an exchange, please follow these steps:
Contact us at [Insert Contact Email] or [Insert Phone Number] within 7 days of receiving your item.
Provide your order number, the item you wish to exchange, and the desired size or color.
Once your exchange request is approved, we will provide instructions on how to return the original item.
2.3 Exchange Shipping Costs
If the exchange is due to a mistake on our part (e.g., wrong size or damaged item), we will cover the return shipping costs.
For all other exchanges, the customer is responsible for return shipping costs.
3. Non-Returnable and Non-Exchangeable Items
The following items cannot be returned or exchanged:
Intimate apparel (e.g., underwear, swimwear).
Accessories (e.g., jewelry, belts).
Products marked as “Final Sale” or “Clearance.”
Custom-made or personalized items.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service team immediately at [Insert Contact Email] with your order number and photos of the damage. We will arrange for a replacement or refund as soon as possible.
5. Refund Processing Time
Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be credited back to your original payment method or issued via store credit for Cash on Delivery (COD) orders. Processing times for bank transfers may vary.
6. Late or Missing Refunds
If you haven’t received a refund after the specified processing time:
Check your bank account or credit card statement again.
Contact your credit card company or bank; there may be some processing delays.
If you’ve done all of the above and still haven’t received your refund, please contact us at order@mivyna.com.
7. Changes to This Policy
We reserve the right to update or modify this Return and Exchange Policy at any time. Any changes will be posted on this page with the updated Effective Date.
8. Contact Information
If you have any questions about our Return and Exchange Policy, please reach out to us at:
Mivyna Email: help@mivyna.com Phone: +91 8128391130 (Only Whatsapp) Address: Mivyna, Eva Embroidery Park, Kosad, Amroli, Surat, Gujarat, India – 394107
